Returns and Exchanges Policy
Returns And Exchanges
Should you wish to return your item(s), please kindly email us with the reason of return, within 3 days from receiving your order (according to the delivery date on the tracking record, if applicable).
Please note that all purchases are non-refundable. However, we will refund your order on the reasons below
1. Products are damaged by courier company, and cannot find the replacement to you.
2. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction including making a refund.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by credit card settlement service provider to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Please be advised that shipping fee and express shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.